Due to the perishable nature of all our gift selections, discrepancies must be

reported within (3) business days of receipt.

day.

Shipping: We offer numerous shipping options.

• UPS Ground

• Over-night

• Second Day Air

• Express 2-3 day

Currently, gift baskets are the only items that can be shipped UPS Ground or

Express. Arrival dates for ground shipping are estimated and depending upon

the destination will vary between 2-5 business days. Weekends and Holidays

are not counted when determining the number of days in transit. Our order entry

system is programmed to calculate the approximate arrival date for ground

shipments. If a specific arrival date is required, we suggest either overnight or 2-

day. To insure freshness, cut flowers must be shipped Over-night. A

special reduced rate for all fresh flower shipments is offered. All other gift

selections are shipped Second Day or Over-night.

Orders placed by 12 noon EST are shipped out the same day. Orders placed

after 12 noon EST are shipped the next business day. For example, if you place

an order after 12 noon on Friday, that order would not ship until the following

Monday. RJGifts4U reserves the right to alter the cut-off time

for same day shipping during peak holidays.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

We are unable to ship to the following destinations:

• P.O. Box (a physical address is required)

• APO / FPO (military addresses)

• Alaska & Hawaii

• Internationally

Also, state agricultural restrictions in Arizona and California prevent shipping

certain plant material. Our order entry system will identify the restricted items.

 

 

 

 

 

 

 

Dealer orders are defined as orders placed by  (the retailer)

shipping directly to their location. There is a $100 minimum order requirement.

Dealer orders are custom packed; we do not require items to be purchased "by

the case." Dealer orders are shipped "Best Way" and all freight charges are

F.O.B. New York. Shipping charges for bulk orders are significantly lower on a

per item basis. Currently, the only items we ship in bulk are gift baskets.

Once a bulk order leaves our dock, the transportation company becomes

responsible. Customers should inspect all shipments upon arrival and note

damages on the shipping papers before signing. Customers should alert RJGifts4U

immediately of any damage. If an inspection is required, RJGifts4U will assist the

customer  in following proper procedure.

 

 

 

 

 

 

 

3

Dealer orders typically ship from our warehouse within 3 days from the date the

order was placed. Dealer orders may be suspended during holiday peaks to

reserve capacity for drop-shipments.

OUR GUARANTEE: RJGifts4U guarantees customer satisfaction, we are here to

serve you. Due to the perishable nature of our gift selections, discrepancies must

be reported within (3) business days of receipt. If your customer is not satisfied

with their order we will, at our discretion, choose to replace it promptly or issue

credit. If a full refund is demanded, we may at our discretion, ask that the item be

returned.

 

 

 

 

 

 

 

• All discrepancies must be reported within 72 hours of receipt

• Claims for orders returned due to incorrect address information or

refusal of acceptance by recipient will be charged a re-stocking fee

of 50% of the retail value, plus shipping . Furthermore, RJGifts4U will

charge customers for any additional fees billed to RJGifts4U by the shipper

for product cost, shipping cost or address correction costs.

 

 

 

 

 

 

 

• All re-ship requests on returned items due to incorrect address or

refusal of acceptance by recipient, will incur an additional 50%

charge of the retail cost plus additional shipping cost.

 

 

 

 

 

 

 

• For product shipping to HOSPITALS, HOTELS, COLLEGES, or any

similar locations, where delivery is attempted to the street address

provided by the sender, on the date specified, there is no guarantee

that the package will be delivered to the intended recipient or

company. RJGifts4U assumes no liability for product that is lost within

the delivery building, fails to be delivered by the employees or

arrives after the recipient has vacated the premises. RJGifts4U offers no guarantee under these circumstances and absolutely no refunds will be issued

Late-Deliveries: A limited guarantee is implied for all 2-day and overnight

shipments. If the parcel carrier fails to deliver your package on the requested

day, your shipping charges will be refunded. Our refund policy does not cover

deliveries that fall under:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

• Acts of God (includes weather)

• An act of war

• Ground shipments (arrival dates are estimated)

• High seasonal/holiday shipping volume (such as Christmas)